Specialty Certification-Contracts Management
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Specialty Certification-Contracts Management

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Curriculum content

  • Ever feel like you need a telecom dictionary? The telecom industry is full of acronyms and technology, billing, contract and regulatory terms. Understanding industry terminology directly influences your ability to communicate with telecom service providers, equipment vendors and users. Credits: 1 Estimated Time to Complete: 60 minutes
    • Lesson (TT) Start Course

      Course Objectives: Define and use terminology and acronyms related to the following areas of telecommunications environment management: • Technology  • Billing • Contract Negotiations
  • This course provides learners an overview of the Europe, Middle East and Africa (EMEA) region. It also explores the governing bodies in EMEA to ensure learners can successfully conduct business in the region. Major carrier/operators in the region are also discussed. Credits: 1 Estimated Time to Complete: 1 Hour (OET) Start Course Course Objectives: Identify the geographical areas that make up EMEA List the major governing bodies in EMEA according to this course Recall important dates in the history of EMEA telecom governing bodies Recognize major carrier/operators located throughout EMEA
  • Valuable, detailed information about service provider pricing and services is available to organizations – the key is knowing where to look. This course demonstrates how to find provider documentation that supports business applications. Credits: 1 Estimated Time to Complete: 30 Minutes (TSG) Start Course Course Objectives: Best Practices to understanding the documents Key pieces of information contained within these documents How to obtain Tariff and Service Price Guides from service providers Definitions of Tariff and Service Price Guides documents
  • Service Level Agreements (SLAs) help improve relationships between service providers and customers by protecting enterprise network integrity and financial interests. Understanding SLAs and how to monitor them is necessary for effective contract negotiation. This course helps participants understand the types of SLAs they may encounter and the language they are likely to see in an SLA. It also explains the importance of carefully evaluating SLA provisions in relation to enterprise performance needs. Credits: 1 Estimated Time to Complete: 1 Hour (SOP 240) Start Course Course Objectives: List the different types of technical SLAs found in telecommunications contracts Calculate a credit amount based upon a network availability SLA List the different types of relationship SLAs found  in telecommunications contracts
  • In order to have a completely thorough and up-to-date inventory for your organization, it is necessary to include several types of collateral materials. This course covers these different types of materials, as well as important components within each. At the end of the course, you will recognize the importance of a telecom inventory and be able to distinguish between and recognize types of collateral materials.  Credits: 1 Estimated Time to Complete: 20 Min (TCM) Start Course Course Objectives: ·  State the importance of a telecom inventory ·  Recall the different types of collateral materials needed to create an accurate inventory, and ·   Distinguish the most important components of some collateral material examples
  • Implementing a new telecom service contract — even when performed with the same provider — can be burdensome and challenging. You need to give special consideration to the many telecom management activities to be performed before, during, and after implementation. This course focuses on creating a project plan for developing an invoice payment process, establishing account hierarchy, validating and administering financial aspects, and managing duplicate network service. Credits: 1 Estimated Time to Complete: 1 hour (PPC) Start Course Course Objectives: Explain the project plan process. Identify components necessary to implement a new service contract. Explain the differences between the three categories of new service contract projects. Explain the steps of implementing a new service contract project plan Identify best practices while implementing a new service contract.
  • This course explores the challenges relating to vendor dispute management and suggests a standard process to follow for all types of disputes. Additionally, you will learn the types of questions you should ask yourself in each of those steps and the best practices for managing the dispute process. Credits: 1 Estimated Time to Complete: 30 Min (DMG) Start Course Course Objectives: Identify common areas of vendor disputes Name the “steps” of the dispute management process Recognize challenges that exist when managing disputes And, list best practices for managing disputes.
  • Contract negotiations are one of the most important telecom management activities an organization will ever perform. Contracts are the basis for a financial commitment, and they establish the foundation for the business relationship with providers. Negotiating contracts is most effective when a well-devised plan is established. This course defines the best practices that lead an organization to contract negotiations success.  Credits: 1 Estimated Time to Complete: 1 Hour (NEG) Start Course Course Objectives: • Prepare for contract negotiations • Develop a plan for contract negotiations • Perform specific contract negotiation activities
  • Standard telecom service provider contracts are designed to favor the service provider and they do not address the individual needs of an organization. The secret to managing a contract effectively is to garner a detailed understanding of terms and conditions and subsequently create an environment supportive of contract management activities. This course details helpful tips for managing telecom service provider contracts. Credits: 1 Estimated Time to Complete: 1 Hour (CMT) Start Course Course Objectives: Understand telecom contract’s key components Understand how telecom contracts have a financial and operational impact  Understand how a contract catalog provides leverage for contract negotiations
  • Telecom management is an ever-evolving discipline. Therefore, creating a consistent, positive impact requires the evaluation of current practices and techniques. Honing these practices and techniques with new perspective and expanded knowledge enables you to achieve established management goals. Learn 20 must-have tips to increase telecom value. This includes tips for accurately tracking services and service costs, reducing vendor relationship struggles, optimizing telecom service-to-cost performance, and improving negotiated contract language. Credits: 1 Estimated Time to Complete: 1 Hour (TIP) Start Course Course Objectives: Define telecom management Understand core telecom management areas Identify tips for each core telecom management area
  • The use of mobile devices for everyday business is increasing. This means that organizations need to take a new look at their data security policies, specifically those that allow the use of mobile devices to access corporate networks. Regardless of whether employees use their own devices or corporate issued devices, security will continue to be a challenge. Credits: 1 Estimated Time to Complete: 50 Min. (MSA) Start Course Course Objectives: Identify the different components in a mobile environment Conduct an effective invoice to contract analysis Develop strategies to recover overpayments made due to mobile service provider billing errors Recommend ways to optimize your mobile environment