Contracts Management Specialty
Leads to certification
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Contracts Management Specialty
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Curriculum content

  • International Telecom Organizations and Terms (ITT)
    Ever feel like you need a telecom dictionary? The telecom industry is full of acronyms as well as technology, billing, contract and regulatory terms. Understanding industry terminology directly influences your ability to communicate with telecom service providers, equipment vendors and users. This course outlines the evolution of telecom terms, when they were created, their meaning and how they relate to the international spectrum. Estimated Time to Complete: 1 Hour Credits: 2 (ITT) Start Course Course Objectives: ·         Identify global telecom regions ·         Understand the telecom technology development timeline. ·         Identify regulatory bodies and regulations in the Americas, EMEA, and APAC. ·         Understand regulations created by the International Telecommunications Union.
    • (ITT) Start Course
      Course Objectives: ·         Identify global telecom regions ·         Understand the telecom technology development timeline. ·         Identify regulatory bodies and regulations in the Americas, EMEA, and APAC. ·         Understand regulations created by the International Telecommunications Union.
  • Passport to International Telecom - Europe Region (PIE)
    In this course, you will learn about the characteristics of countries in the Europe region that affect telecommunications. The first section covers the region’s fundamentals, then we’ll move onto some specifics in the EU, including regulatory structures, national regulatory authorities, and GDPR. Then, we will examine the European Commission’s role in telecommunications in the EU through the Digital Single Market strategy, European Electronic Communications Code, net neutrality, and more. Before finishing up with the countries of the former Soviet Union, you’ll learn about telecom environments in Switzerland and the UK, including the top telecom providers in each area. Estimated Time to Complete: 1 hour Credit Hours: 1
  • Demystifying Service Provider Tariffs (TSG)
    Valuable, detailed information about service provider pricing and services is available to organizations– the key is knowing where to look. This course demonstrates how to find provider documentation that supports business applications. Credits: 1 Estimated Time to Complete: 30 Minutes (TSG) Start Course Course Objectives: Best Practices to understanding the documents Key pieces of information contained within these documents How to obtain Tariff and Service Price Guides from service providers Definitions of Tariff and Service Price Guides documents
  • Understanding and Managing SLAs (SOP 240)
    SLAs help improve relationships between service providers and customers by helping to protect enterprise network integrity and financial interests. Understanding SLAs and how to monitor them is necessary for effective contract negotiation. This course helps participants understand the types of SLAs they may encounter and the language they are likely to see in an SLA. It also explains the importance of carefully evaluating SLA provisions in relation to enterprise performance needs. Credits: 1 Estimated Time to Complete: 1 Hour (SOP 240) Start Course Course Objectives: List the different types of technical SLAs found in telecommunications contracts Calculate a credit amount based upon a network availability SLA List the different types of relationship SLAs found  in telecommunications contracts
  • Telecom Inventory Collateral Materials (TCM)
    In order to have a completely thorough and up-to-date inventory for your organization, it is necessary to include several types of collateral materials. This course covers these different types of materials, as well as important components within each. At the end of the course, learners will recognize the importance of a telecom inventory, and will be able to distinguish between and recognize types of collateral materials. Credits: 1 Estimated Time to Complete: 20 Min (TCM) Start Course Course Objectives: ·  State the importance of a telecom inventory ·  Recall the different types of collateral materials needed to create an accurate inventory, and ·   Distinguish the most important components of some collateral material examples
  • Project Plan Implementing a New Service Contract (PPC)
    Implementing a new telecom service contract — even when performed with the same provider — can be burdensome and challenging. You need to give special consideration to the many telecom management activities to be performed before, during and after implementation. This course focuses on creating a project plan for developing an invoice payment process, establishing account hierarchy, validating and administering financial aspects and managing duplicate network service. Credits: 1 Estimated Time to Complete: 1 hour (PPC) Start Course Course Objectives: Explain the project plan process. Identify components necessary to implement a new service contract. Explain the differences between the three categories of new service contract projects. Explain the steps of implementing a new service contract project plan Identify best practices while implementing a new service contract.
  • Dispute Management Process (DMG)
    This course explores the challenges relating to vendor dispute management, suggests a standard process to follow for all types of disputes; as well as the types of questions you should ask yourself in each of those steps, and outlines best practices for managing the dispute process. Credits: 1 Estimated Time to Complete: 30 Min (DMG) Start Course Course Objectives: • Identify common areas of vendor disputes • Name the “steps” of the dispute management process • Recognize challenges that exist when managing disputes • And, list best practices for managing disputes.
  • Contract Negotiation Planning (NEG)
    Contract negotiations are one of the most important telecom management activities an organization will ever perform. Contracts are the basis for a financial commitment, and they establish the foundation for the business relationship with providers. Negotiating contracts is most effective when a well-devised plan is established. This course defines the best practices that lead an organization to contract negotiations success. Credits: 1 Estimated Time to Complete: 1 Hour (NEG) Start Course Course Objectives: • Prepare for contract negotiations • Develop a plan for contract negotiations • Perform specific contract negotiation activities
  • Contract Management Tips (CMT)
    Standard telecom service provider contracts are designed to favor the service provider; they do not address the individual needs of an organization. The secret to managing a contract effectively is to garner a detailed understanding of terms and conditions and then to create an environment supportive of contract management activities. This course details helpful tips for managing telecom service provider contracts. Credits: 1 Estimated Time to Complete: 1 Hour (CMT) Start Course Course Objectives: Understand telecom contract’s key components Understand how telecom contracts have a financial and operational impact  Understand how a contract catalog provides leverage for contract negotiations
  • Achieving your Telecom Management Objectives (TIP)
    Telecom management is an ever-evolving discipline; so creating a consistently positive impact requires the evaluation of current practices and techniques. Honing these practices and techniques with new perspective and expanded knowledge enables you to achieve established management goals. Learn 20 must-have tips to increase telecom value, including tips for accurately tracking services and service costs, tips for reducing vendor relationship problems that contribute to excess cost, tips for optimizing telecom service-to-cost performance, and tips for improving negotiated contract language. Credits: 1 Estimated Time to Complete: 1 Hour (TIP) Start Course Course Objectives: ·         Define telecom management ·         Understand core telecom management areas ·         Identify tips for each core telecom management area.
  • Mobile Service Analysis (MSA)
    The use of mobile devices for everyday business is increasing. This means that organizations need to take a new look at their data security policies, specifically those that allow the use of mobile devices to access corporate networks. Regardless of whether employees use their own devices or corporate issued devices, security will continue to be a challenge. Credits: 1 Estimated Time to Complete: 50 Min. (MSASC) Start Course Course Objectives: Identify the different components in a mobile environment Conduct an effective invoice to contract analysis Develop strategies to recover overpayments made due to mobile service provider billing errors Recommend ways to optimize your mobile environment